Thank you for shopping with Breck Crafts! Your satisfaction is our top priority. If you’re not completely happy with your purchase, please read our return and refund policy below:
Return Policy
- Eligibility: You may return most new, unused items within 30 days of receiving your order for a full refund.
- Condition: Items must be in their original packaging, unused, and in the same condition as you received them.
- Exclusions: Certain items, such as custom-made products and clearance items, are non-returnable. Please check the product description for any specific return restrictions.
Return Process
- Request a Return: To initiate a return, please contact our customer support team at [your email address] within 30 days of receiving your order. Include your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send the item back.
- Shipping: Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
- Method of Refund: Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
If you would like to exchange an item for a different product, please return the original item following the process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or need assistance with your return, please reach out to our customer support team at [email protected].